Policies

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Our policy agreements are designed to keep you informed and to assure you of our commitment to providing great moving services. Please click to download our Terms and Conditions or our Privacy Policy below. We look forward to bringing you the best in high-quality moving services!

Last Update: 11/1/2015

Your use of this website, requests for information, purchase of services and any other such contacts constitutes an agreement between you, as well as any entity you represent, and MD Expert Movers to be governed by and comply with the following terms and conditions. Please read them carefully.

1) Ownership

MD Expert Movers, LLC dba/ MD Expert Movers.com and MD Expert Movers is the sole author and owner of the content on its site. All content including text, logos, graphic design, images, and other content are subject to all applicable proprietary and intellectual property rights or licenses held by MD Expert Movers.com and any of its affiliates.

2) Eligibility and Termination of Use

The services provided by MD Expert Movers.com are available to residents of the United States and Canada who are ages 18 and older. MD Expert Movers.com reserves the right to withhold or terminate access to its services and website to any person or entity at any time without notice or cause.

3) Customer Contact

Customers agree to allow MD Expert Movers.com to contact them via phone, email, and text message. Customers further agree to allow MD Expert Movers.com to share this contact information and associated addresses with moving providers as needed for the express purpose of providing the requested moving services.

4) Payments

All customer payments are made in advance to MD Expert Movers.com and these funds are held in escrow pending completion of services as contracted and recorded. Customers may validate completion of services and release payment by either: a) Phoning a specified number, or b) Signing paperwork authorizing release of payment.

Customers agree to authorize payment within One Hour of the completion of services by a moving provider. Authorizing payment constitutes an irrevocable agreement to release funds to the respective provider and the customer is not entitled to a refund of any amount released. The customer shall not attempt to block payments by attempting to refuse or rescind payments via a credit card provider.

Moving providers agree that payments must be received only through the two authorized payment methods: signed paperwork or via phone.

5) Limits of Liability

MD Expert Movers.com operates as an agent for independent moving services. We prescreen and monitor the providers to achieve performance results that exceed industry standards. However, the providers we represent are not employed by us, and we cannot ensure their compliance with local, state, or federal licensing, insurance regulations or any other legal requirements. Customers agree to engage services at their own risk.

6) Refunds

Customers will receive a full refund when cancelling scheduled services 24 hours or more before a confirmed arrival time. Cancellations received with less than 24 hours' notice will charged a fee equal to two hours of services contracted.

7) Indemnity?

Through your viewing or use of MD Expert Movers.com you release, and agree to defend, indemnify and hold harmless MD Expert Movers, LLC its affiliated companies, along with their respective officers, directors, employees, and agents from any and all claims, demands, causes of actions, liabilities, damages, costs and expenses, including reasonable attorneys' fees.

8) Damages and Claims

Customers scheduling services at least 24 hours in advance of the agreed upon moving provider arrival time are eligible to compensated for damages $0.60 USD per pound of goods listed on a customer's inventory. The claims and insurance coverage is not available to customers who have requested services scheduled to begin less than 24 hours from the initial reservation.

9) Reviews

MD Expert Movers solicits reviews from all customers on the quality of service they receive. Moving providers agree to do or say nothing that will influence a customer's fair and accurate assessment of the services they have delivered. Providers also agree to allow customer reviews, both positive and negative, posted on the MD Expert Movers.com website. This information may be used by us to maintain quality rankings for governing assignment of jobs to providers.

10) Restrictions

All users agree to abide by local, state, federal, and international laws pertaining to use. Users agree not to distribute or facilitate distribution of any content that is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive, tortious, obscene, profane, or which otherwise violates this agreement. Unauthorized access to the MD Expert Movers.com system for purposes of disrupting, damaging, mining, or harvesting any information is forbidden.

11) Links to Other Sites

12) Privacy

Our privacy policy is detailed in the following Q&A:

What does our privacy policy cover?

This notice applies to all information collected or submitted on the MD Expert Movers website. (And in phone conversations and other written communications?) It covers requests for information and pricing, orders and payments, and communication during and after service delivery.

What information do we collect and protect?

Personal information we maintain and protect includes Names, Physical Addresses, Phone Numbers, All Electronic Mailboxes, Credit and/or Debit Card Information as well as any other payment data, all information about your personal belongings (furniture, vehicles, equipment, valuables, etc.), and other knowledge about you lives and lifestyles.

How do we use personal information?

We use the information you provide only to answer specific requests by you and to process orders for service that you initiate. We only share that information will personnel or vendors directly involved with delivering your services or enabling the transactions, such as financial institutions.

We use physical and electronic contact information only to communicate with you about the services we provide. MD Expert Movers will never sell or share your personal information with outside parties for marketing or any other purposes unrelated to delivering and improving the services we provide.

Our ability to maintain and continually improve our high-quality services depends on feedback from current and previous customers. Therefore, we may from time to time

request additional information from you. In those cases, we will disclose in advance our purpose and the intended use of that information, and will never share your opinions or personal information without obtaining written permission from you.

What personal information is automatically collected by computers and Internet technology?

Internet traffic and commercial activity typically involves automatic recording of technical data that includes some personal information or identification. Like other businesses, we collect the following:

Log Data is information that your browser sends whenever you visit our Site. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How do I know that my communications and transactions are secure?

To protect your personal information, prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have deployed sophisticated and appropriate physical, electronic, and managerial procedures. However, you should be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although we are vigilant in using the leading commercial means to protect your Personal Information, we cannot guarantee its absolute security.

Are children safe on your website?

Our business is all about safe and secure family movements, therefore protecting the privacy of the very young is especially important. We never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.

How can I access or correct my personal information?

When you become aware that your personal information and/or details of your engagement with us is for any reason incorrect, notify us immediately via email at support@mdexpertmovers.com If there are issues surrounding the error (or conflict) that may for any reason be disputed, please include whatever explanation or verification appropriate to enabling the corrections.

Can I discuss concerns about privacy with someone on the phone?

We are always available to speak with our customers in person at 1-800-640-0787. Although our professional customer service representatives are trained to communicate with you about any concern you may have, privacy policy issues must be handled by company executives. We suggest that email communication is the best way for us to address most of these issues. If you cannot, please leave details with our staff and we will respond as soon as possible.

13) CONTACT & LOCATION

We are headquartered in Silver Spring, MD, USA and be reached at:

PO Box 10156
Silver Spring, MD 20914 Call us at: 1-800-640-0787
Send us an email at support@mdexpertmovers.com

Last update : 11/1/2015

Updated and effective as of 11/1/2015

Thank you for choosing or considering MD Expert Movers as a personal resource. For us, protecting your personal property and privacy is more than important. It is our purpose for being in business.

We request and use your personal information in order to provide high-quality, low-cost services in the most modern and effective manner. The information we gather is managed only in the ways specifically described here.

What does our privacy policy cover?

This notice applies to all information collected or submitted on the MD Expert Movers website. (And in phone conversations and other written communications?) It covers requests for information and pricing, orders and payments, and communication during and after service delivery.

What information do we collect and protect?

Personal information we maintain and protect includes Names, Physical Addresses, Phone Numbers, All Electronic Mailboxes, Credit and/or Debit Card Information as well as any other payment data, all information about your personal belongings (furniture, vehicles, equipment, valuables, etc.), and other knowledge about you lives and lifestyles.

How do we use personal information?

We use the information you provide only to answer specific requests by you and to process orders for service that you initiate. We only share that information will personnel or vendors directly involved with delivering your services or enabling the transactions, such as financial institutions.

We use physical and electronic contact information only to communicate with you about the services we provide. MD Expert Movers will never sell or share your personal information with outside parties for marketing or any other purposes unrelated to delivering and improving the services we provide.

Our ability to maintain and continually improve our high-quality services depends on feedback from current and previous customers. Therefore, we may from time to time request additional information from you. In those cases, we will disclose in advance our purpose and the intended use of that information, and will never share your opinions or personal information without obtaining written permission from you.

What personal information is automatically collected by computers and Internet technology?

Internet traffic and commercial activity typically involves automatic recording of technical data that includes some personal information or identification. Like other businesses, we collect the following:

Log Data is information that your browser sends whenever you visit our Site. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How do I know that my communications and transactions are secure?

To protect your personal information, prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have deployed sophisticated and appropriate physical, electronic, and managerial procedures. However, you should be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although we are vigilant in using the leading commercial means to protect your Personal Information, we cannot guarantee its absolute security.

Are children safe on your website?

Our business is all about safe and secure family movements, therefore protecting the privacy of the very young is especially important. We never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.

How can I access or correct my personal information?

When you become aware that your personal information and/or details of your engagement with us is for any reason incorrect, notify us immediately via email at support@mdexpertmovers.com If there are issues surrounding the error (or conflict) that may for any reason be disputed, please include whatever explanation or verification appropriate to enabling the corrections.

Can I discuss concerns about privacy with someone on the phone?

We are always available to speak with our customers in person at 1-800-640-0787. Although our professional customer service representatives are trained to communicate with you about any concern you may have, privacy policy issues must be handled by company executives. We suggest that email communication is the best way for us to address most of these issues. If you cannot, please leave details with our staff and we will respond as soon as possible.

Should you have other questions or concerns about these privacy policies, please call us at 800-640-0787 or send us an email at support@mdexpertmovers.com.

Last update :11/1/2015